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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
233 ratings and 140 comments received in the last 90 days.
16 September 2025
Great service
16 September 2025
Derwyn Edwards was great to deal with and made the whole experience an excellent experience
09 September 2025
Very good service from Craig and the team. Just delay in the refund of the deposit due to system fault.
09 September 2025
Luke Dixon made it very easy
09 September 2025
I was extremely satisfied with my experience in dealing with everyone at Stratstone BMW Doncaster.
08 September 2025
Very good team.
06 September 2025
Very satisfied communication was great
04 September 2025
Good communication throughout the process and car was delivered on time with a great experience
04 September 2025
Good
04 September 2025
Great experience from start to finish, was kept informed at all stages.
03 September 2025
No issues and they made delivery of the car something to look forward fo
27 August 2025
Great price,great service
22 August 2025
Car beautiful presented under a wrap with a huge blue bow ... fantastic.
16 August 2025
Receptionist always helpful,pleasant and friendly.Have always been offered beverages. Arjuin was a credit to BMW,very pleasant and professional.Made delivery of the new vehicle a very pleasant experience.Made us feel important and welcome.
04 August 2025
Very helpful and friendly team.
03 August 2025
Lovely experience. Polite greeting from the receptionist. Offered coffee shown toilet facilities. Essential after a long journey up the M1 Tom was very cheerful and friendly. Very knowledgeable and made me feel at ease and helped me with the IT
02 August 2025
Very professional, good communication and rapid response
01 August 2025
Overall very satisfied with dealership To date, hope it continues.
31 July 2025
Handover was organised and professional as well as comfortable
22 July 2025
Honest & helpful service throughout.
12 July 2025
Very smooth transaction.
09 July 2025
Exceptional service at all times.
09 July 2025
All staff at the establishment were polite and couldn't do enough to make sure the purchase and delivery was faultless.
06 July 2025
Very helpful, and made it an enjoyable experience to buy a new car.
05 July 2025
Easy process.
04 July 2025
As above
04 July 2025
The purchase was clear on my requirements And delivered promptly to a high standard
04 July 2025
Great experience from start to finish Martin & Michael were fantastic
03 July 2025
Again as above
03 July 2025
Completely satisfied with absolutely everything from start to finish and I love the car !
03 July 2025
Excellent salesman. Martin was very knowledgeable and extremely polite throughout the experience
21 September 2025
Satisfied, I've visited twice and had advisory work done and that relating to a re call. Happy with service provided.
20 September 2025
Very helpful and knowledgeable
19 September 2025
The whole service experience was great
18 September 2025
Fast and efficient service from drop off to pick up
17 September 2025
They cared and appreciated you as a customer
16 September 2025
Good communication and customer service.
16 September 2025
Lovely environment very helpful staff, bags of knowledge.
16 September 2025
easy process and fast
15 September 2025
The sales advisor was really friendly and very helpful throughout the service and kept me updated
15 September 2025
I had to take my bmw in for some warranty work because of a faulty MAF sensor . They sorted it out in 24 hrs.
15 September 2025
I can't complain about anything
15 September 2025
I have no complaints - everything was handled very well. Nick was a superstar, offering a place for me to work whilst I waited for my vehicle to be tested.
15 September 2025
Happy
14 September 2025
Everything was done as expected
14 September 2025
Very professional
13 September 2025
Looked after from start to finish and well informed.
13 September 2025
Very happy - always been happy both with sales and service.
11 September 2025
Satisfied with booking, drop-off, and collection, but very disappointed with diagnostics and repair costs. After several BMWs, this will be my last - rising costs and declining reliability no longer justify ownership.
09 September 2025
Found and fixed the problem very quickly,
09 September 2025
All the staff from Olivia to the 2 girls on reception and the lady in service and after sales were nothing but lovely
08 September 2025
I was attended to by Stacey, who was excellent.
08 September 2025
Quick and efficient - waited on site for my car.
08 September 2025
Everything done as requested
06 September 2025
Friendly, professional service, good comunication, happy with pricing.
06 September 2025
Brilliant staff
06 September 2025
The best service I've ever received from a dealership - thank you Olivia.
05 September 2025
Friendly staff Well looked after Quick rectification and turnaround time
03 September 2025
Service etc went well as usual, kept informed of progress, treated with respect. Only downside was car was cleaned before collection but we found it more dirty than when it went in, so i think in future will decline the complimentary clean.
02 September 2025
Natalie was great! Fast and efficient
29 August 2025
Under Nick the whole service team is the best it has been for several years.
27 August 2025
Completed on time and everyone was as promised. 5 stars top score from me
27 August 2025
Satisfied
27 August 2025
You kindly collect our vehicle and return , due to our difficult circumstances .You have a wonderful kind and helpful team . The service engineers do such a great job - our car comes back looking like new and feels utterly wonderful when driving !
26 August 2025
I had the pleasure of dealing with Stacey at the Doncaster branch who was extremely helpful and updated me as to what was happening with my vehicle
26 August 2025
Excellent service and customer satisfaction
25 August 2025
All the staff are very helpful and provide a 'High' level of service. I dealt with Luisa, she was amazing and very professional, made the whole visit a breeze and a pleasurable experience, Thank you ??
24 August 2025
although Im not entirely happy with the fault on the car, the customer service meant I got the best possible resolution
24 August 2025
As above and warranty repair dealt with efficiently and promptly.
21 August 2025
Customer service experience was excellent. Huge thanks to Olivia who dealt with me when booking the car in for service and on the day of service. Olivia was extremely polite, friendly and professional. Most of all she delivered what she promised.
21 August 2025
Easy and friendly staff happy to help
21 August 2025
Apart from the above, which was resolved quickly, it was first class
20 August 2025
Although there were issues with the recall and repairs which delayed it another day until the parts arrived, the lady that dealt with me 'Stacey' was excellent. She kept me informed throughout the process and was extremely polite and helpful.
19 August 2025
Service of my car was quicker than expected and hassle free!
19 August 2025
Great service, fast and reliable
18 August 2025
The wash and hoover wasn't the greatest
17 August 2025
Could have been an expensive repair if it had not have been for Olivia speaking to BMW warranty team and getting most of the repairs covered under warranty for us. Excellent work Olivia.
17 August 2025
Expensive compared to the independents.
16 August 2025
Could not be more happy with the experience Olivia's help fullness was second to none
14 August 2025
Everything was done professionally and politeness.
14 August 2025
I spoke to one of the mechanics who worked on my car and he put my mind at ease that all was good with my car. Also the cleanliness under in the engine bay was fantastic.
14 August 2025
I always use Stratstone as they are attentive friendly and efficient
13 August 2025
Kept me informed of everything that was happening
13 August 2025
Amazing experience
12 August 2025
Olivia was super helpful
12 August 2025
Disappointed that because of the age of my car I had to bring the car into BMW for a basic satellite navigation update.
11 August 2025
Quick and efficient and central location.
11 August 2025
Service girl tried to be helpful but unfortunately bmw customer service attitudes and your policies destroyed. Amazing how you can almost be accused of not knowing you had brought two keys in and you mislaid in another lock box one you swore was not
11 August 2025
Car was booked in quick
10 August 2025
It's all due to Olivia. You need more like her.
09 August 2025
Apart from the complimentary wash as stated above. Stacey on the service desk was excellent, very polite, very detailed, and great customer service, a credit to BMW Doncaster
06 August 2025
Hassle free
05 August 2025
As above
05 August 2025
No fuss services, promises to keep me updated were kept which is important to me
05 August 2025
Great customer focus. Luisa was really helpful and professional
04 August 2025
This was the purchase of a used vehicle. Which was sourced from another Stratstone dealership. Staff arranged for it to be brought in to the Doncaster branch.
03 August 2025
We as happy with it all
03 August 2025
Same as above
02 August 2025
Outstanding individual service
02 August 2025
Satified
01 August 2025
The staff was on it as soon as I arrived. Very professional. And the cup of tea was also a nice gesture while you wait.
31 July 2025
Carried out diagnostic and found the fault and repaired
31 July 2025
Very friendly and welcoming staff. Stacey on service reception was an absolute credit to the service department looking after me.
30 July 2025
Stacey kept me informed regarding the progress of the MOT and any faults found and explained clearly the prices of parts required. She made sure that the car was washed ready for me to pick it up. Excellent Service. Highly Reccomended.
30 July 2025
Car taken in for diagnosis and was fitted in for the repair the day after, meaning I didn't have to make excessive trips.
27 July 2025
.
27 July 2025
It's extremely easy to organise the work that needed to be done on my car and the whole buisness felt very relaxed and flexible.
26 July 2025
Stacey was great, called throughout with updates when needed.
23 July 2025
Nice staff good communication
23 July 2025
Every thing was spot on
23 July 2025
All the staff were very professional and kept you informed
19 July 2025
Welcome was great. Olivia was superb, updated throughout and could not have been any nicer or more pleasant!
19 July 2025
As previously
18 July 2025
Olivia was great would give her 10
16 July 2025
Nicola on the service desk 10/10 she tried to help but no recourse from Stratstone
15 July 2025
The same as above the young girl was brilliant and kept me updated in every way
14 July 2025
nothing was an issue look after me very well and gave me a very good video on issues with my vehicle
14 July 2025
Good and quick service
11 July 2025
Completed on time and within estimate.
10 July 2025
Good service, can't really fault but there is always room for improvement
10 July 2025
As above
09 July 2025
Not satisfied at all but the lady who dealt with me wad very nice n polite .
09 July 2025
Good
09 July 2025
Allways happy when I get the car back
08 July 2025
Staff kept me informed .
07 July 2025
As above
07 July 2025
Very professional from arriving to being given my car.
07 July 2025
With some great advice I was able to make a substantial saving on my bill
06 July 2025
Again the lady that kept me informed throughout my visit
05 July 2025
Just fantastic customer service. All the extras the from the staff really help and much appreciated.
04 July 2025
Easy to book. Friendly staff from the reception desk to the service advisors
04 July 2025
As above
03 July 2025
All work done plus happy with a price machine.
02 July 2025
When I entered I was greeted with a coffee and a comfy seat to wait in. Olivia made the whole process quick and easy, showed me to my courtesy car and made my experience a very pleasant one.
02 July 2025
Local to my work. Easy to get too. Customer parking was full but not a real issue
02 July 2025
No problem s
02 July 2025
Great experience and customer service from the service department/team, booking and pricing is less favourable
02 July 2025
Kept us informed throughout.
01 July 2025
Olivia was brilliant during my time at Stratstone
18 September 2025
Very positive experience throughout the sales process