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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
377 ratings and 204 comments received in the last 90 days.
04 November 2024
Everything was on time and the car was perfect as you would expect with a premium brand like BMW.
04 November 2024
Really satisfied it was the little extra bits that really went a long way the unveiling of the car the flowers the Halloween message on the computer of the car Martin Osei-Tutu Spent ages going through how the car worked downloading the app etc
31 October 2024
Bit of a mix up with an initial test drive and bit of a rushed handover which was largely our fault having missed our appointment time by a couple of hours. Salesman worked hard to make up for our error and offered a further tutorial at a later date.
31 October 2024
Excellent customer service throughout.
31 October 2024
Sales Staff member was easy to converse with and covered all aspects of the sale and was extremely polite.
30 October 2024
Warm friendly reception, as soon as you enter the showroom. No feeling / sensation of being pressured. Fantastic support and informed commentary, through the sales journey.
30 October 2024
Arjuin was professional, knowledgable, and easy to get on with.
29 October 2024
Very happy with the service - very patient in dealing with our purchase and deciding on what we wanted.
28 October 2024
Derwyn made everything easy and got me the deal I needed to purchase the new M4.
20 October 2024
Good communication
20 October 2024
Outstanding service and staff.
19 October 2024
Brilliant customer experience professionalism, product knowledge and handover was fantastic
15 October 2024
Everything went very smoothly, not any faults at all
06 October 2024
I received excellent service from my salesman Derwyn Edwards. At every stage of the process he listened, advised and guided me to ensure that I made well informed choices about what I wanted to purchase. Nothing was too much trouble. He is a star!
06 October 2024
Did everything on time
05 October 2024
I've been brilliantly looked after by Tom Ruff and Michael Hart at Stratstone Doncaster. This is my 3rd consecutive purchase from this dealer. I wanted to record my thanks to Tom for coming in for the vehicle handover despite being on holiday.
03 October 2024
Neil the sales man answered all my questions very helpful
03 October 2024
Ultimately, no matter what kind of product is being sold, the public, including myself, buy, because they like and/or trust the person that is selling it. This applied particularly to Craig Smith, the Sales person involved.
03 October 2024
Great experience, offered drinks and made all process very easy and quick.
01 October 2024
Great communication with Luke Dixon. It was a pleasure to do business with him.
01 October 2024
Good initial contact right through to the purchase of the vehicle
01 October 2024
Everything went smoothly
01 October 2024
The purchase and delivery of my car was very easy due to the salesman Neil Earl
01 October 2024
Harvey was great, always keeping in contact with updates throughout. Friendly and very professional.
01 October 2024
Fantastic service from the sales team, kept me informed through the year of options to buy a new car, followed by a personal service from point of sale to collection.
29 September 2024
Arjin Singh made the whole experience worth it
29 September 2024
From walking through the door to walking out with a new car the whole process was smooth.
26 September 2024
Extremely satisfied
25 September 2024
A few minor hiccups along the way but all resolved quickly and amicably to my satisfaction
22 September 2024
Excellent customer service .
21 September 2024
Well presented on collection
20 September 2024
The sales executive himself was very good and provided all the information we needed. The transparency and business processes around the finance, paperwork and required documents was less than optimal and made everything feel rushed and disorgansied
19 September 2024
Derwyn was so nice and professional. He knew exactly what he was going and made the experience enjoyable
19 September 2024
Greeted warmly, looked after from start to finish
17 September 2024
Exceptional customer service from Ben Clark and Luke Dixon, from initial quoting to handover. Personalised, knowledgeable and very professional. Having purchased several BMW's in the past this was the smoothest transaction and handover, first class.
17 September 2024
Really happy with the car.
11 September 2024
Martin was great from start to finish , nothing too much trouble and a bery easy guy to deal with
10 September 2024
Arjuin answered every query we had and was honest and straightforward to deal with.
10 September 2024
Derwyn covered all of the important information, felt well looked after and informed
10 September 2024
100% Arjuin Singh made it special and memorable, what a credit to your team.
03 September 2024
We were kept well informed throughout the whole process and everything ran to time. Had no issues at all.
20 August 2024
Excellent service and the car is fantastic.
13 November 2024
Last minute booking, well accommodated. Nice to drive the i5 whilst my vehicle was in.
13 November 2024
Same reasons as above, please with the work carried out.
13 November 2024
No negative comments
12 November 2024
After my experience on here I think they have not enough experience to investigate the problems I think they only can fix things if i come and tell them exactly what parts i want to change, very hard for them to find the problems
12 November 2024
Professional, caring and polite.
12 November 2024
Good
11 November 2024
Our salesman - Arjuin Singh was very helpful.
11 November 2024
great company
11 November 2024
Five star for overall experience with bmw
11 November 2024
Couldn't have done any better unless making new tyres a freebie ??
09 November 2024
I am satisfied because they were very fast and accurate
08 November 2024
The problem the car went in for was rectified, however the vehicle was returned without one of the speakers working and the audible indicator notification switched off which meant it had to be returned to rectify
07 November 2024
Friendly and knowledgeable staff
07 November 2024
issue with vehicle resolved.
06 November 2024
Car was fixed to time. I was able to work whilst I waited. The car was also washed and cleaned
06 November 2024
Got my car sorted within a day, customer service was 10/10, overall just a nice experience.
06 November 2024
Has a nice feel to the place
06 November 2024
Waited while work was done. Everything was done in expected time which was nice surprise. At Other garages the actual time has been significantly longer than the advised times.
05 November 2024
Quick, efficient, the ladies on reception were really helpful too. I really liked the check in machines too.
05 November 2024
Great service given ,
04 November 2024
Excellent service
03 November 2024
I felt I was pressured into changing the brake pads at 4mm instead of the 3mm BMW recommends. Legal limit is 1.6mm I was informed.
02 November 2024
I needed a hire car but no one told me I would need to book a month in advance. Left me without a car to collect my children from school.
31 October 2024
Straight forward no hassle
31 October 2024
Overall happy with the service provided. The service staff are pleasant and helpful. Content with my BMW however servicing is very costly almost to the point of taking the vehicle elsewhere. I do relatively low mileage yet the bills keep mounting up
31 October 2024
See above
31 October 2024
Great people.
29 October 2024
Flexible, knowledgeable, with great service. Thank you
29 October 2024
Completely satisfied with the work
29 October 2024
All work done in time promised.
29 October 2024
Not sure on the young lady's name how delta with me But she was amazing definitely 10/10 Also the lady on reception was absolutely brilliant couldn't do enough to help me
28 October 2024
So fast and kept up to date with everything
28 October 2024
Car was serviced on time and work completed quickly
26 October 2024
Great team
23 October 2024
Welcoming staff and great environment
22 October 2024
Good service and friendly staff
22 October 2024
Straight forward engagement. No hard upselling.
21 October 2024
I was able to bring the car in when convenient for me. The fault was fixed very quickly and without cost to me. The car interior had been protected with seat covers, etc. I was able to collect the car at my convenience too.
21 October 2024
Clearer communication would have been appreciated. I expected the car to be looked at in order of drop off but had to ask after waiting over 90 mins to be told it had been booked in 'all day' so had to make alternative arrangements to be collected.
20 October 2024
Given 2 hours for service work and 2 hour for MOT, but they had the car for over 5 hours and would have retained it even longer had I not declined to have it cleaned. Not given any record of service work completed, only health check and MOT cert.
20 October 2024
Loved the video from the mechanic ??
20 October 2024
Very satisfied
20 October 2024
Score would have been better but it took you two and a half hours to change two tyres. On an hour waiting appointment
19 October 2024
I appreciate how easy the recall was made and the use of the courtesy car making it easy to work it around my working day. Phoebe made it very easy experience too
18 October 2024
Ellis helped solve the issue, and kept me informed and updated.
18 October 2024
Everything was good, only let down was the wrong part was ordered for the car. Can't understand when you buy a car from BMW and have to take it back for a recall that they don't know what part to order
17 October 2024
Simple and easy
17 October 2024
Good customer service. Well looked after.
16 October 2024
They always go above and beyond our expectations
15 October 2024
Overall a great experience. Although there was no loan car available while mine as in for service, it was prioritised while I waited on site. Provided with updates while the work was going on so I knew how long to wait. Looked after really well! :)
15 October 2024
The recall job was done in a timing manner and the service people was lovely
15 October 2024
The professional manner in which I was handled and the prompt notification when the Service was .complete
15 October 2024
Completed recall efficiently and also carried out free visual check and complimentary clean
15 October 2024
Very easy and streamlined service with great communication from the staff.
15 October 2024
I like the car wash that is freely offered and is very appreciated.
15 October 2024
Video by Technician was professional and informative.
15 October 2024
My issue was dealt with promptly.
14 October 2024
Great customer service and after care.
14 October 2024
Work was done quickly
14 October 2024
One of the keys is still not working. I called the showroom when I got home and they were very helpful and asked me to take it back in when it was convenient
14 October 2024
Best garage
14 October 2024
It was a very stress free experience and I was dealth with in a very professional caring manner
13 October 2024
I would have said completely, however the process took longer than had previously been given
11 October 2024
Good prompt professional service
11 October 2024
Great service
11 October 2024
Great service
11 October 2024
They informed me of the reason for breaking down but was told could get from Doncaster to Hull. I did not desperately need it, I just questioned this due to living in Hull so was convenient, but broke down again. Should not have let me drive it!!!
11 October 2024
When the call centre take the booking they need to communicate with the dealership and put notes on the computer system.
10 October 2024
No longer collect and return car from home for a service and MOT, although you always have done previously.
10 October 2024
Several points Although I was late to the appointment, car was put in as a waiting appointment for a simple brake fluid change which should have taken no more than an hour and a half. We waited over two hours.
10 October 2024
Because I was satisfied
09 October 2024
Tried to blame fault not being fixed on myself.
08 October 2024
Kept me updated throughout the day
07 October 2024
car broke down whilst visiting the area (not a local) and the garage repaired my car within 24 hours before my visit ended
07 October 2024
As above
07 October 2024
Everything went smoothly from booking in to collection
06 October 2024
Top always
06 October 2024
Great service quality
06 October 2024
Pleasant welcome. Comfortable wait with refreshments Recall check dealt with guving peace of mind
06 October 2024
Great service and communication
03 October 2024
Timescale was good
03 October 2024
Great staff
03 October 2024
I had an engine warning light come on with about 700 more miles before reaching my usual garage. Stratstone Doncaster fixed me on Saturday morning in under 2 hours. Much appreciated.
01 October 2024
Professional friendly staff
01 October 2024
No issues all work done as expected
01 October 2024
Very pleased with the quality of service.
30 September 2024
Stratstone in Doncaster have some serious management/communication issues. This is the second occasion that I have experienced this, I have now sent a total of 3 e-mails to one Jordan Lindley who I understand is in charge, (continued at 3 below).....
30 September 2024
Helpful video report and commentary.
30 September 2024
Not very good experience as my car was missed diagnosed when it was in for repair.
30 September 2024
Got the job done.
30 September 2024
I had previously experienced terrible service from a member of staff who no longer works at the centre. This recent experience couldn't have been more different and was excellent in all aspects from start to finish.
28 September 2024
free car wash and health video
28 September 2024
Brilliant service from pheobe so lovely and polite.. she even accommodated my puppy with treats and water
28 September 2024
M.O.T sucesfully carried out, car nice and clean when picked up.
27 September 2024
Very professional service
26 September 2024
Couldn't be any better
26 September 2024
No complaints
26 September 2024
Really satisfied
26 September 2024
Brilliant customer service
26 September 2024
Ease of everything from booking to collection
24 September 2024
I thought the price for a small service was high. Not the staff's fault.
24 September 2024
Luisa was friendly and efficient in her role and a great ambassador for the business.
23 September 2024
Brilliant service - very attentive, very pleasant, very good customer care and go out their way to help there customers, thanks
23 September 2024
Extremely happy to have my car's performance restored giving me peace of mind. Thanks very much.
23 September 2024
Could not fault the service
22 September 2024
Great customer service and updates throughout the process. Love the video check provided at the end.
20 September 2024
Friendly and efficient staff at the front desk and in the service department. Car available on time and clean.
20 September 2024
Communication on the day was poor. We were told we would have a complementary valet due to the product recall for our inconvenience but this did not happen and they had the car for 8hrs
19 September 2024
Excellent experience throughout the process
19 September 2024
There was a lengthy wait and I had around 3/4 calls telling me the same thing when my car was ready. I also requested the prices for the work they suggested needed carrying out and I still haven't received this
19 September 2024
100% satisfied, all due to the diligent and hardworking staff members, especially Natalie. Her service has been excellent, as she has always greeted me with a smiling face and great attitude, and handled all problems very quickly and perfectly.
18 September 2024
From booking to collection great communication throughout and everything done on time
17 September 2024
Service staff and reception. Extremely polite and understanding of customer needs
17 September 2024
Great service by the team, Phoebe was perfect, walked me to the car and dealt with me giving a great customer service with a great exchange. I definitely recommend using the Stratstone team. Thank you!
17 September 2024
Service was done quickly and efficiently by professional staff. Good service all round.
17 September 2024
I was kept informed of everything throughout
16 September 2024
Everything went very smoothly
16 September 2024
Last minute cancelations, when ealier notice was possible. This caused me a loss of a days pay.
15 September 2024
I was well looked after, and kept fully informed as to progress. A good experience.
15 September 2024
The work was carried out in the timescale I was advised off. The service reception team gave me coffee whilst I waited.
14 September 2024
Car serviced 22/8/24 service not completed unable to complete map update & reset service data on the vehicle, this also happened at the last service! Also the AdBlue was not topped up and the car was not washed & vacuumed as requested rectified 29/8
14 September 2024
As I have said ln the last answer always been completely satisfied
12 September 2024
Managed to get the car in promptly and on the day i was provided a professional service
12 September 2024
Great communication and honesty throughout
11 September 2024
My car was booked in promptly for an MOT, I was extremely satisfied with the service I received from start to finish.
10 September 2024
Extremely helpful
09 September 2024
Friendly and helpfull
09 September 2024
Staff were fabulous nothing to much trouble
09 September 2024
The two ladies were a credit
09 September 2024
The customer facing approach from the staff was great from the second I entered the building until the second I left. Phoebe was effective, efficient, very polite and professional and went above and beyond.
09 September 2024
The health check took five hours instead of two as i was told, i did mention that the tyre pressure needed checking on arrival but this wasn't done also they asked did i want it washed and cleaned inside.
09 September 2024
Excellent customer service, polite and efficient on the phone, work was completed quickly and even washed and vacuumed my car too.
06 September 2024
The customer service experience from receptionist and servicing department was excellent. Also they were able to start work on my vehicle immediately after parts were sourced. (I did not have to wait weeks for the job to start).
06 September 2024
Everything done on time and very informative.
06 September 2024
The staff I dealt with were very welcoming and helpful. I didn't feel pressured or rushed into anything.
05 September 2024
Everything was as expected. Service completed on time and no issues.
05 September 2024
Prompt and efficient.
05 September 2024
Brilliant service
04 September 2024
Always 100%
04 September 2024
Excellent customer service and friendly staff!
02 September 2024
Tom Ruff was very helpful and knowledgeable.
02 September 2024
Great communication and very satisfied with the work that BMW did
02 September 2024
Staff friendly did very good quality job
01 September 2024
The car was beautifully clean when we picked it up. The staff were very helpful
01 September 2024
Good price and ready on time. Also I appreciate that they tell me when things need to be done.
01 September 2024
Prompt and efficient. Pleasant, courteous staff.
01 September 2024
Helpful on the phone. Punctual when Louise met us.
30 August 2024
Good clean easy access and prompt delivery
29 August 2024
Excellent with friendly staff.
29 August 2024
Work carried out as advised in good time. No complaints
29 August 2024
The service experience was very high, friendly and engaging staff. My rattling issue was found and advised through great communication. A happy BMW owner
29 August 2024
Fast, efficient and friendly
28 August 2024
The work was done timely and to a very good standard
28 August 2024
The lady Phibie kept me updated about the repair and she has very good public relations
28 August 2024
Did what they said.
28 August 2024
I arrived just after 8 and the staff I needed to see hadn't arrived at that point so I had to wait. This meant I started work later than usual
25 August 2024
The BMW X1 23i was purchased in June 2023. On Wednesday 21st August 2024 the vehicle was returned to the dealership as requested to have 2 recalls completed. The staff at the dealership were friendly and helpful.
25 August 2024
Stacey and Charlotte were really helpfully.
21 August 2024
Was happy with the quickness of getting a spare key
20 August 2024
I was kept up to date thoughout the visit
20 August 2024
This is based on my most recent visit. The service advisor was very friendly and helpful.
05 November 2024
This is our 4th BMW in 5 years and this experience was the best yet