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Efficient, friendly, professional service
Repaired everything on the day under difficult circumstances.
Should not have needed to pay towards second set of wheels
had to go back for notification reset
Again prompt efficient service the valet afterwards was disappointing boot not vacuumed!
Failed to top up Adblue warning light came on three days later.
The job was done, the car works fine and it was cleaned and vacuumed when i collected it
Very professional and polite
The job was done, I was informed on progress and comforted during the wait with attentive and friendly service.
The problem was fixed speedily & effectively
Good service, polite staff and a good result
Overall kept informed of progress and vehicle ended up being kept in for another night but advisor was very aplogetic and knowledgable Unfortunately when collecting on the saturday the advisor couldnt print off my invoice and i never received by emai
Ironically the free "car clean and valet" was very poor with my seats clearly marked with dirt etc after. I did take photos if needed, as I did intend to share these with the dealership but haven't had time to.
The service manager was informative & got the car serviced in a timely manner , other staff in the centre were friendly & all in all it was a pleasant experience.
I have emailed the dealership with my experience, still not happy with my reply to be honest!
Everything was just so smooth.
Always choose Srtatstone Docacter. Very professional etc but on this occassion someone failed to complete the service reset. Hence,, the computer tells me that i need a service that i have just received. Poor show.
Didn't feel worried about anything
Time for the work completion was agreed and in fact the car was ready earlier than requested.
Works carried out quickly and a full 3 hrs before I was due to pick it up. It turned out the indicator was simply for rear brakes, and not a full service as it first indicated. Instead of servicing anyway I was informed and the brakes changed.
Aftrrsales team have dealt with vehicle issues in very professional manner and hire car for me was a life saver. Big thank you to Isaac
Always a brilliant service ! Thank you team !
Customer service and after sales service is fantastic. Always go over and above to help you out.
They were helpful and able to solve any issues
Stratstone have been a nightmare since the moment i had the misfortune to take my car for an accident repair 12 months ago. Terrible service, terrible workmanship, terrible (if any) communication. Appalled from start to finish.
I had to phone 2 times to get a reply ev3n though it was not. What I was after the fact that no one had the curtesy to tell me that. When I change my car this will help decide.
The service was completed on time and I was given a courtesy car.
The team at Doncaster are friendly and knowledgeable, and always go out of their way to provide the best service.
Everything was spot on
Stratstone, Doncaster always offer a.warm welcome and advice on individual needs.
Efficient, helpful and courteous. It would have been good to have been offered a courtesy car at the time of booking.
overall very good
The customer is given a very welcoming experience.
The dealership did everything professionally, all work carried out was explained to me in detail and I was kept fully informed throughout the day of timings etc.
Always professional in all aspects.
A vehicle check was done and report said brake fluid red & required checking. The car computer says amber needs check in August. I'm on a service plan so why was it not checked if they completed a vehicle check? I now need to arrange another visit
Always find there is a lack of product knowledge on the part of the staff. This applies in particular to the sophisticated technology on your cars. I generally find I have to enquire on the internet if I have a problem or complicated enquiry.
Treated like family
Friendly staff and attention when needed
Three visits required to correct the software problem.
I was extremely satisfied because I had a leak in my EGR pump which had flooded my engine, the way that Sarah and the rest of team handled the situation was fantastic.
It took longer than anticipated
Marks not removed from runner board and some splash stain left on the good runner board ,I presume from fixing the marks on the seat. Good work on fixing the seat and touch up of some stone chips which I appreciated.
Same as above.
Stratstones are fantastic since using them and have been nothing short of excellence in their approach to their customers and especially me!! They handled the recall the best they could despite it want their fault..
I phoned up as I thought indicator needed a bulb, to be told it wasn't urgent and could be booked in 6 days later!. I then went straight there to be ignored by reception staff who were buttering scones. Waited over 2 hours to be told it needed new
Figures not quite right for me to change to a new car
Sav and Roxanne were fantastic.
We're fast efficient and friendly. Catered for any wants and needs pre collection
Due to the BMW Doncaster center being very friendly, explaining each part of the handover. Making a great experience and very enjoyable buying a New Car, Thank you
The car was well presented and everything explained
great service from Ian stacey done everything I've asked and is always on hand if I have a problem fantastic
everything went according to plan
Completely satisfied with both the staff and car
From Sales service, test drive to delivery was an easy pleasurable experience
Completely satisfied with all staff - a seamless process through the various stages/teams from start to finish.
Excellent friendly service from all staff.
the experience we had was exceptional
We have come back to you several times, so that must speak for itself!
The team were highly professional well practiced in the handover idea and very easy to talk to I never felt as if I was being talked down to
Ian Stacey was fantastc he was very responsive and helped its second time i have purchased a car from him and BMW..
From the opening of the first brochure to picking up the car a few months later was a very smooth process
Super smooth experience, no pushy sales techniques, overall great experience and customer service, from the sales guys, reception staff and handover team. Plus I was kept informed of everything each step of the way, from a part exchange, to finance e
As a Motability customer I am always concerned about the adaptations been put on the car, I needn't have worried, I was kept up to date all the time and they were fitted on time for my pick up date.
Excellent service, absolutely over the moon with my new car, all staff members i dealt with were very professional and friendly. The handover experience was exceptional, i would 100% recommend Stratstone BMW Doncaster to a friend/family member.
first class services for the sales team , and endeavoured to make my experience just that , *****first class.*****!
I am very satisfied with my experience at the BMW centre. I had a good experience.
I was very satisfied with the services of both the sales team a handover team
An excellent vehicle for my needs
Very satisfied in every aspect.
My rep was understanding and made sure my concerns didnt go unanswered as it was my first new car
Overall satisfied. As previously stated I wouldn't ideally liked the car sooner however this was beyond Stratstone's control.